Effective Communication in Healthcare

Siebens Building, Mayo Clinic, Rochester, Minnesota



Wednesday, September 12, 2018

Course description:

This course has been designed to help healthcare providers in all disciplines improve their ability to communicate with their patients as well as other healthcare professionals. Your interactions with patients and colleagues are opportunities to develop trust and exert a positive influence. This course will provide practical information on improving communication skills.

Topics to be discussed include: agenda-setting with patients who have numerous health concerns, obtaining a patient-centered history, the importance of non-verbal communication, demonstrating empathy and dealing with a variety of challenging communication scenarios. Multiple demonstrations will be given using standardized patients.

Course Objectives:

  • Explain why good communication skills are essential for a healthcare provider
  • Identify tools to enhance communication with patients and colleagues
  • Demonstrate effective communication strategies in difficult situations

Intended Audience:

This program is designed for nurses, nurse practitioners, physician assistants, physicians, and pharmacists. All interested healthcare providers are welcome to attend.

Date and Location:

This conference will be held on Wednesday, September 12, 2018 in Leighton Auditorium, second floor Siebens Building, Mayo Clinic, 100 Second Avenue SW, Rochester, Minnesota.

About the provider:

Mayo Clinic’s mission is to inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education, and research.

Mayo Continuing Nursing Education conducts educational conferences that will advance nursing practice.

Mayo Clinic in Rochester, Minnesota, has been granted Magnet® Recognition for Nursing Excellence by the American Nurses Credentialing Center. 

Registration Details

Register before August 22, 2018

The conference registration fee of $190 includes instructional materials, breakfast, box lunch, and break refreshments. Pre-registration is required, and preferred by August 22, 2018.

Out of respect for conference participants, children are restricted from the conference.


If you cancel your participation in this conference, your registration fee, less an administration fee, will be refunded when written notification is received by Mayo Continuing Nursing Education before August 22, 2018 (email: cne@mayo.edu). No refunds will be made on or after August 22, 2018.

Mayo Continuing Nursing Education reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Continuing Nursing Education must cancel or postpone this conference, Mayo Continuing Nursing Education will refund the registration fee, but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.


7:00 a.m.
Registration, Breakfast, and Exhibits
7:50 a.m.
Welcome and Announcements
8:00 a.m.
The Patient Interview
Darryl Chutka, MD
8:30 a.m.
Useful Communication Tools
Dalene Bott Kitslaar, APRN, MSN, CNP, Cory Ingram, MD
9:30 a.m.
Break with Refreshments and Exhibits
9:45 a.m.
A Web of Lies? Tips on How to Communicate With Patients About Internet Medication Information
Garrett Schramm, PharmD, RPh
10:15 a.m.
Effective Phone Communication
Bridget Carter, MS, RN
10:45 a.m.
Empathic Communication
Heather Preston, MS
11:30 a.m.
Lunch and Exhibits
12:30 p.m.
Cross Cultural Communication Panel Discussion
Yapa Xiong, MBA
1:15 p.m.
Non-Verbal Communication
Caitlin Alexander, Darryl Chutka, MD
2:15 p.m.
Break with Refreshments
2:30 p.m.
Challenging Communication Situations
Darryl Chutka, MD, Heather Preston, MS, Janet Vittone, MD
4:00 p.m.
Darryl Chutka, MD
4:05 p.m.


You must complete the evaluation and claim your certificate to earn contact hours. 

ANCC:  Participants can earn up to 6.5 ANCC nursing contact hours for attendance at the conference, commensurate with the extent of their participation in the activity and completion of the evaluation.

AMA: Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 6.5 AMA PRA Category 1 Credits ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ACPE: Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 6.5  knowledge-based contact hours. Participants should only claim credit commensurate with the extent of their participation in the activity.


In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Lodging and Parking


Most hotels in the area are either connected to the conference facility via skyway and walking subway or offer a complimentary shuttle service to Mayo Clinic campus.

Hotels connected via skyway/walking subway:

Doubletree by Hilton Rochester - Mayo Clinic Area

Rochester Marriott Mayo Clinic Area

Hilton Garden Inn


Hotels that offer a complimentary shuttle service:

Centerstone Plaza Hotel Soldiers Field

Comfort Inn and Suites


See the Rochester Convention & Visitors Bureau for a guide to more lodging options in Rochester, MN.



View a map indicating the location of downtown parking facilities. The cost of parking is not included in the registration fee.


This conference offers the unique opportunity for commercial companies to interact with health care providers and highlight their products and services. If you are interested in exhibit space during this conference, please contact Megan Hylland.


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