Effective Communication in Healthcare

Phillips Hall, Siebens Building, Mayo Clinic, Rochester, Minnesota



Thursday, October 3, 2019

Conference description: 

This course has been designed to help healthcare providers in all disciplines enhance communication with their patients as well as other healthcare professionals. Your interactions with patients and colleagues are opportunities to develop trust and exert a positive influence. This course will provide you with communication skills and strategies to have thoughtful, empathic and effective conversations.

Topics include boundary setting, non-verbal communication, giving effective feedback, infusing empathy into written communication, and dealing with a variety of challenging communication scenarios. Multiple demonstrations will be given using standardized patients.

Conference goals:

• Explain why good communication skills are essential for a healthcare provider

• Identify tools to enhance communication with patients and colleagues

• Demonstrate effective communication strategies in difficult situations


Intended Audience: 

This program is designed for nurses, physicians, and pharmacists. All interested healthcare staff are welcome to attend.

Date and Location:

This conference will be held on Thursday, October 3, 2019 in Siebens Building, Mayo Clinic, 100 Second Avenue SW, Rochester, Minnesota.

About the provider:

Mayo Clinic’s mission is to inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education, and research.

Mayo Continuing Nursing Education conducts educational conferences that will advance nursing practice.

Mayo Clinic in Rochester, Minnesota, has been granted Magnet® Recognition for Nursing Excellence by the American Nurses Credentialing Center. 


Registration Details

Register before September 12, 2019 

The conference registration fee of $175 includes instructional materials, breakfast, lunch, and break refreshments. Pre-registration is required, and preferred by September 12, 2019.

Out of respect for conference participants, children are restricted from the conference.


If you cancel your participation in this conference, your registration fee, less an administration fee, will be refunded when written notification is received by Mayo Continuing Nursing Education before September 12, 2019 (email: cne@mayo.edu). No refunds will be made on or after September 12, 2019.

Mayo Continuing Nursing Education reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Continuing Nursing Education must cancel or postpone this conference, Mayo Continuing Nursing Education will refund the registration fee, but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.


7:00 a.m.
Registration, Breakfast, and Exhibits
7:40 a.m.
Welcome and Announcements
7:45 a.m.
Patient Interview
Darryl Chutka, MD
8:15 a.m.
Useful Communication Tools
Darryl Chutka, MD
9:00 a.m.
Non-Verbal Communication
Darryl Chutka, MD
9:30 a.m.
Break with Refreshments and Exhibits
10:00 a.m.
Managing Patient and Visitor Misconduct
Sheila Stevens, MSW
10:30 a.m.
The Subtle Power of Medical Improvisation to Improve Communication
Eugene (Gene) Dankbar, MS, MBA, Laurel Podulke-Smith, MA, Kathy Zavaleta, MHSA
11:15 a.m.
At the Heart of Caring: Communication
Cory Ingram, MD, MS, FAAHPM
12:00 p.m.
Lunch (provided) with Exhibits
1:00 p.m.
Cross Cultural Communication
Samira Jubran, Luz Molina, Daud Osman, Yapa Xiong, MBA
1:45 p.m.
Feedback: Friend or Foe? A Communication Approach to Providing Effective Feedback
Brooke Werneburg, BA, NBC-HWC
2:15 p.m.
Writing with Empathy
Jennifer Packard, MA, NBC-HWC
2:45 p.m.
Break with Refreshments
3:00 p.m.
Challenging Communication Situations
Darryl Chutka, MD
4:30 p.m.



You must complete the evaluation to earn contact hours. 


Participants can earn up to 7.0 ANCC nursing contact hours for attendance at the conference, commensurate with the extent of their participation in the activity and completion of the evaluation. 


AMA: Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 7.0 AMA PRA Category 1 Credits ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 7.0 knowledge-based contact hours. Participants should only claim credit commensurate with the extent of their participation in the activity.

Accreditation Statement

In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Lodging and Parking


Most hotels in the area are either connected to the conference facility via skyway and walking subway or offer a complimentary shuttle service to Mayo Clinic campus.

Hotels connected via skyway/walking subway:

Doubletree by Hilton Rochester - Mayo Clinic Area

Rochester Marriott Mayo Clinic Area

Hilton Garden Inn


Hotels that offer a complimentary shuttle service:

Centerstone Plaza Hotel Soldiers Field

Comfort Inn and Suites

See the Rochester Convention & Visitors Bureau for a guide to more lodging options in Rochester, MN.



View a map indicating the location of downtown parking facilities. The cost of parking is not included in the registration fee.


This conference offers the unique opportunity for commercial companies to interact with health care providers and highlight their products and services. If you are interested in exhibit space during this conference, please contact Megan Hylland.

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