This course has been designed to help healthcare providers in all disciplines improve their ability to communicate with their patients, as well as other healthcare professionals. It will provide practical information on improving communication skills. Topics to be discussed include: agenda-setting with patients who have numerous health concerns, obtaining a patient-centered medical history, the importance of non-verbal communication, demonstrating empathy and dealing with a variety of challenging patients, including giving bad news, dealing with an angry patient, maintaining good communication with an electronic medical record, the non-English speaking patient, the talkative patient, the drug-seeking patient and others. Multiple demonstrations will be given using standardized patients.
This program is designed for nurses, nurse practitioners, physician assistants, physicians, and pharmacists. All interested healthcare providers are welcome to attend.
Basic Communication Skills
- Explain why good communication skills are essential for caregivers
- List key features of a patient-centered interview
- Describe communication tools that can help caregivers effectively communicate with their patients
- Describe how non-verbal communication plays a role in patient satisfaction with caregivers
Advanced Communication Skills
- Describe effective communication when providing patient education
- Illustrate how to give bad news to patients
- Identify the communication challenges when working with culturally diverse patients
Navigating Challenging Communication Issues
- List common challenging issues or patients seen in the healthcare setting
- Describe how to effectively work with challenging patients
Wednesday, September 20, 2017
|7:00 a.m.||Registration, exhibits and coffee|
|7:50 a.m.||Welcome and Announcements|
|Basic Communication Skills|
The Medical Interview
Darryl S. Chutka, MD and Anthony C. Berman, EdD
Useful Communication Tools: Part 1
Darryl S. Chutka, MD
Useful Communication Tools: Part 2
Darryl S. Chutka, MD
Taking an Effective Medication History
Garrett E. Schramm, PharmD, RPh
Importance of Non-Verbal Communication
Darryl S. Chutka, MD
|10:30 a.m.||Break, exhibits and refreshments|
|Advanced Communication Skills|
Effective Patient Education
Shane C. Henning, BSN, RN
Maintaining Good Communication with the EMR
Onelis Quirindongo-Cedeno, MD
|11:50 a.m.||Lunch (provided), exhibits and networking|
Cross Cultural Communication Panel Discussion
Yapa Xiong, Samira Y. Jubran, Maria (Graciela) D. Porraz, Daud E. Osman
Improving Collaborative Communication Between Care Providers
Julie A. Schmidt, MSN, RN
|2:20 p.m.||Break, exhibits and refreshments|
|Navigating Challenging Communication Issues|
The Challenging Patient
Darryl S. Chutka, MD and Janet Vittone, MD
Register before August 30, 2017
The conference registration fee of $190 includes instructional materials, lunch and break refreshments. Pre-registration is required, and preferred by August 30, 2017.
Out of respect for conference participants, children are restricted from the conference.
If you cancel your participation in this conference, your registration fee, less an administration fee, will be refunded when written notification is received by Mayo Continuing Nursing Education before August 30, 2017 (email: firstname.lastname@example.org). No refunds will be made on or after August 30, 2017.
Mayo Continuing Nursing Education reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Continuing Nursing Education must cancel or postpone this conference, Mayo Continuing Nursing Education will refund the registration fee, but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.
This course will be broken down into 3 educational segments. You must attend the entire segment to receive those contact hours.
The 3 segments are:
- Basic Communication Skills (8:00 AM – 10:30 AM) 2.5 contact hours
- Advanced Communication Skills (10:50 AM – 2:15 PM) 2.5 contact hours
- Navigating Challenging Communication Issues (2:35 PM – 4:05 PM) 1.5 contact hours
Mayo Continuing Nursing Education is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Participants can earn up to 6.5 ANCC nursing contact hours for attendance at the conference, commensurate with the extent of their participation in the activity and completion of the evaluation.
Mayo Clinic College of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Mayo Clinic College of Medicine designates this live activity for a maximum of 6.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Mayo Clinic College of Medicine is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
Mayo Clinic College of Medicine designates this live activity for a maximum of 6.5 knowledge-based contact hours. Participants should only claim credit commensurate with the extent of their participation in the activity.
Mayo Clinic Section of Social Work has been designated by the Minnesota Board of Social Work as an approved continuing education provider. This conference fulfills requirements for 6.5 continuing education hours.
Lodging and Parking
Most hotels in the area are either connected to the conference facility via skyway and walking subway or offer a complimentary shuttle service to Mayo Clinic campus.
Hotels connected via skyway/walking subway:
Hotels that offer a complimentary shuttle service:
See the Rochester Convention & Visitors Bureau for a guide to more lodging options in Rochester, MN.
View a map indicating the location of downtown parking facilities. The cost of parking is not included in the registration fee.